Most multi-location companies experience telecom growing pains at some point. It’s only natural. As these businesses grow, they tend to spread out geographically into territory beyond where their existing telecom provider operates.
Managing multiple locations is hard enough, but when you also have to deal with multiple telecom service providers, things really get complicated. Then you have to manage several different invoices every month.
Telecom maintenance is another issue: it’s nearly impossible to centralize it. Instead, you have to rely on several different local service providers.
Many multi-location companies with traditional phone systems experience a breaking point when they ask their current providers about additional features that could improve both back-end efficiency and the quality of customer service. Unfortunately, when it comes to advanced features like auto attendant, virtual phone numbers, and call analytics, traditional landline services aren’t up to the task.
Still, many companies are skeptical, even fearful of the alternative to traditional systems – Voice-over Internet Protocol (VoIP). They worry about losing call quality and reliability. But they don’t have to worry.
VoIP technology has advanced in leaps and bounds since the early 2000s. You can now get superior call quality, 99.99% reliability, AND access to a bevy of advanced features you can’t find with traditional phone lines.
You really can have the best of both worlds.
In fact, once you start learning more about them, there’s a good chance you’ll find it nearly impossible to ignore the impressive benefits of VoIP phone systems.
When you compare the options side-by-side, the differences are plain as day.
With virtually unlimited amounts of bandwidth readily available, any company, even ones with hundreds or thousands of locations, can realize the benefits of VoIP without sacrificing call quality.
What are those benefits? Let’s take a look at some of them, and how they can have a positive impact your multi-location company.
1. A stronger brand
VoIP phone systems are centralized. So you can easily manage phone calls to/from all your locations from a single account while retaining the ability to intelligently route calls based on where people are calling from and for what purpose. And you can also make sure that all callers have a consistent experience. This is really valuable for establishing a strong brand across the country.
With VoIP, you can have hundreds, even thousands of extensions connected to the same phone number. And you can give customers complete control over who they choose to speak with when they call your company number. This function is called auto attendant, or virtual receptionist. Aside from the boost to your brand, using an auto attendant results in lower overhead, faster connections between customers and service agents, and improved overall customer service.
2. Enhanced quality of service
Your VoIP connection relies on a strong broadband Internet connection. So as long as you have adequate bandwidth allocated to your phone system, you’ll never notice a drop in call quality. In fact, many VoIP service providers use advanced packet switching techniques to ensure call quality is protected when your office experiences a sudden jump in bandwidth demand – like when everyone at the office is streaming the Olympics from their work computers.
3. Cost savings and flexibility
A common misconception about switching to VoIP is that it’s going to cost you a fortune. This really can’t be farther from the truth. Just about any multi-location company is going to save a lot of money on their phone bills when they switch to VoIP. How?
VoIP providers can cut service costs because all the equipment needed to run the system is centrally managed under one roof. This arrangement makes it easy for your provider to focus on what they do best and cut costs, while you focus on what you do best. You’ll never have to worry about maintaining your phone system.
Also, a VoIP system allows you to add more users and phone lines as you see fit with minimal additional cost and without installing new equipment. This flexibility lets you grow at a natural pace, adding ‘seats’ when you need them. You’ll never pay for unused seats, and you’ll always have the option to adjust your service.
4. Unlock remote workforce potential
VoIP makes a lot of sense if you have independent agents out in the field or employees working from their home office. You can consolidate their phone lines onto a single system instead of trying to manage all their landline and cellphone services at the same time.
With VoIP you can take or make work phone calls from just about any location or internet-connected device. Features like “find me, follow me” let travelling workers move freely from office, to their vehicle, to their home, all the while staying 100% connected to the office via their mobile devices.
5. Boost productivity
Add up all the time wasted using a traditional phone system and you might be surprised. But the problem is a lot of this waste is unseen …
Do you know how much time agents spend between customer service calls?
How long do customers have to wait before having their issue resolved?
These are important questions. But they’re very difficult to answer if you’re using a traditional phone system. A VoIP system with advanced call analytics makes it easy to track this data so you can react accordingly.
6. Business continuity
As your business grows and you attract more and more customers, whether they’re with your phone system or any other essential business function, become more and more dangerous. Customers shouldn’t experience long wait times or have trouble reaching an agent just because your phone system can’t handle the volume. Because VoIP systems are flexible, you can quickly add new capacity if you’re experiencing unacceptable wait times.
Of course, system volume is not the only potential issue. Security comes into play as well. There must be safeguards to ensure your business keeps moving forward in the event of malicious attempts to disrupt your network. It turns out the technology protecting your VoIP connection is actually far more robust than a traditional phone system. So you can rest assured your decision to switch to VoIP won’t compromise your network security.
VoIP is better than ever before & it keeps getting better!