Companies should be ready with the right UC platform that offers cloud-based solutions. Those are video conferencing, mobile access, AI-powered capabilities and security and compliance features that use applications to take advantage of the latest UC market trends.
Here are some trends that could shape the UC market in 2023 and beyond:
Collaboration tools are an essential part of UC, and their importance is expected to grow even more in 2023. With remote work becoming more common, businesses need to invest in tools that enable seamless collaboration between remote and in-office workers.
The COVID-19 pandemic has accelerated the adoption of video conferencing solutions. In 2023, video conferencing is expected to become even more ubiquitous. As businesses continue to rely on remote communication to conduct meetings, training sessions, and other business functions.
Integrating UC solutions with other business applications, such as customer relationship management (CRM) systems and enterprise resource planning (ERP) software, is becoming more important. Companies will look for UC solutions that can integrate with their existing software stack, streamlining their operations.
AI-powered UC solutions will continue to emerge in 2023, and will offer businesses the ability to automate mundane tasks, such as scheduling meetings and transcribing conversations. The AI-powered UC solutions can also help businesses analyze data and gain insights into their communication patterns.