Welcome to Europe’s leading Call & Contact Centre event, which showcases the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Call & Contact Centre Expo and...

There are two federal laws going into effect: Kari’s Law and Ray Baum’s Act. Each law has specific requirements and compliance expectations for corporate teams. Kari’s Law and Ray Baum’s Act will change the requirements for businesses and how they manage their 911...

  Most multi-location companies experience telecom growing pains at some point. It’s only natural. As these businesses grow, they tend to spread out geographically into territory beyond where their existing telecom provider operates. Managing multiple locations...

What is SIP? SIP means Session Initiation Protocol. A protocol used to initiate, maintain, and terminate communication sessions in VoIP applications. In other words, a sub-protocol that enables VoIP. What is SIP Trunking? SIP trunking is a way for you to eliminate...

How SIP Trunking Can Improve Your Business? When a business operates off of an inefficient phone system it can lead to reduced employee morale, missed deadlines, maintenance headaches, and unhappy customers. Unfortunately, most traditional business phone systems can...

Why Are SIP Trunks Needed in VoIP? Voice over Internet Protocol (VoIP) is a proven technology that lets anyone place phone calls over an internet connection. With the rise of broadband, VoIP has become the definitive choice for phone service for consumers and...