Frequently Asked Questions

To sign up for a QuestBlue account, visit our website and click the 'Contact Us' button located in the top right-hand corner of the page.

You'll be prompted to fill out a form with your contact information, business details, and service preferences. Once submitted, we may request additional documentation, such as a KYC (Know Your Customer) form, to verify your business.

After your information is received and approved, you'll receive login credentials to access your account. Alternatively, you can reach out to us at +1 877-686-4787 or sales@questblue.com, and we'll guide you through the onboarding process to complete your sign-up.

QuestBlue’s billing model is straightforward and transparent. Our services operate on a per-usage basis, meaning you're only charged for the services and minutes you use. For voice services, the billing starts with the first segment held for 12 seconds, and after that, it's billed in 6-second increments.

We do not require contracts, minimum commitments, or ramp-up periods, providing you with flexibility to scale your usage as needed. Additionally, all billing details, including usage reports and invoices, can be easily accessed through our user-friendly portal.

If you have any specific questions about billing or need further clarification, our support team is here to assist you.

No, QuestBlue does not have any hidden fees. We believe in transparent pricing, so all charges are clearly outlined in your account, and you’ll only be billed for the services you use.

There are no surprise costs, long-term contracts, or unexpected fees. Any applicable taxes or regulatory fees will be clearly itemized on your invoice, and you can easily track your usage and charges through our user portal. If you have any questions about your bill or fees, our support team is always available to assist.

Yes, QuestBlue allows you to easily upgrade or downgrade your services based on your needs. Since we don’t require long-term contracts or minimum commitments, you have the flexibility to adjust your plan at any time. Whether you're looking to add more features, increase capacity, or scale down, our user-friendly portal makes it simple to manage your account and make changes as needed.

However, please note that while you can upgrade your server size at any time, you cannot downgrade to a smaller server once it has been provisioned. If you need assistance or advice on which plan or server size best fits your current requirements, our support team is here to help guide you through the process.

QuestBlue provides comprehensive customer support to ensure you have the assistance you need when managing your services. Our support team is available through our user portal, where you can easily submit support tickets for technical issues or questions. We offer guidance on using our platform, managing services, and resolving concerns promptly.

While all clients receive the same high level of support, white glove and high-volume clients also benefit from a dedicated account manager to offer personalized assistance. QuestBlue does not have paid support tiers, and support is included with your service.

Additionally, our extensive documentation, product tutorials, and the QuestBlue Academy video series are available to help you maximize your use of the platform.

You can find a wide range of resources to learn more about QuestBlue’s products and services on our website and user portal. Our documentation library provides detailed guides on using our platform, and you can access helpful resources like product tutorials and FAQs.

Additionally, our QuestBlue Academy video series offers in-depth tutorials and tips to help you navigate our user portal and maximize the benefits of our services. For more personalized assistance, feel free to reach out to our support team or your dedicated account manager if applicable. These resources ensure that you have everything you need to make the most of QuestBlue’s solutions.

QuestBlue prioritizes the security and privacy of your communications data. We utilize industry-standard encryption protocols to protect your data in transit, ensuring that all communications are secure and safeguarded against unauthorized access.

Our infrastructure is designed with multiple layers of security, including firewalls, intrusion detection, and continuous monitoring to detect and prevent potential threats.

Additionally, our authentication APIs provide an added level of security to verify user access. QuestBlue complies with all relevant regulatory requirements, and we are committed to regularly updating our security measures to meet evolving standards and protect your sensitive information.

QuestBlue is committed to maintaining full compliance with all relevant industry regulations. We stay up-to-date with federal, state, and international laws governing telecommunications and data privacy, including regulations like the FCC, GDPR, and HIPAA where applicable.

As our own RESPORG (Responsible Organization), we have direct control over number management and routing, which ensures compliance with toll-free number regulations and enhances our ability to respond to industry changes. Our services, including 911 and E911, adhere to the strict requirements for emergency communications, ensuring safety and legal compliance.

We regularly audit our processes and security measures to meet regulatory standards and adjust our practices as needed to remain compliant. QuestBlue also ensures that our partners and clients are informed of any regulatory changes that could impact their services.

Customers typically save between 30% to 70% on their communication services making QuestBlue a more affordable alternative to other communications providers.

Absolutely. You can use your existing phone numbers by porting them to QuestBlue. You will be able to bring your US or Canada numbers over via our console portal. Our support team can assist you with international numbers to ensure the migration process is free of interruption to your business.

1. QuestBlue is a licensed carrier. We own our phone numbers and can handle number queries directly without involving a third party.
2. Apart from best in class pricing, we offer global coverage and first-class 24/7 support.
3. Other companies charge thousands of dollars per month for email and phone support. Our support team is fully available to all of our customers with no minimum spend requirements or sneaky premium support plans.

Customers are migrating from other vendors to QuestBlue for appointment reminders, account alerts, order notifications, call tracking, text / voice alerts & notifications, SMS campaigns, and click-to-calls connections.