LAW ENFORCEMENT RECORD REQUESTS AND CONTACT INFORMATION

Law Enforcement Contact Information

 

QUESTBLUE SYSTEMS INC.

LAW ENFORCEMENT / LEGAL GUIDE AND CONTACT INFORMATION

QuestBlue Systems Inc (QuestBlue) is a nationwide interconnected VoIP service provider typically serving business customers.  Many of our clients use our services in a wholesale manner, offering our telecommunications services of their own in conjunction with a QuestBlue telephone number to their end users.  In these cases, QuestBlue does not have a relationship with the end user or any of the information of the end user or how the number is being used for our end users, end user.  In fact, QuestBlue may not be aware of any of the features of the end-user’s service other than our direct contact with the purchaser of services regarding a specific telephone number.

 

ABOUT QUESTBLUE SYSTEMS INC.

QuestBlue is a private corporation in the state of North Carolina and will accept service of legal process for QuestBlue.com, QuestBlue Systems Inc.

 

ROUTINE AND HISTORICAL RECORDS REQUESTS

IMPORTANT INFORMATION FOR MEMBERS OF LAW ENFORCEMENT (INCLUDING OTHERS ACTING IN THE OFFICIAL CAPACITY ON THE BEHALF OF FEDERAL, STATE, OR LOCAL GOVERNMENTS):

QuestBlue will offer to verify if a target telephone numbers are on the QuestBlue network for members of law enforcement without legal process.  If a target number is assigned to a wholesale customer of ours, we are able to provide that wholesale customer’s legal compliance information without formal legal process.  This is a courtesy offered to law enforcement to save the time of the process of first serving QuestBlue when in fact such legal process will ultimately be served on our wholesale customer of record in order to obtain any and all end user information.  Our wholesale customer will make their own independent assessment of the request, including, without limitation, of any subpoena subsequently delivered.

PRIOR TO ANY FORMAL LEGAL SERVICE, MEMBERS OF LAW ENFORCEMENT ARE STRONGLY ENGOURAGED TO SEND AN EMAIL WITH THE FOLLOWING INFORMATION TO lawenforcement@questblue.com

  • FULL CONTACT INFORMATION, INCLUDING AGENCY NAME, ADDRESS, PHONE NUMBER, AND EMAIL ADDRESS*
  • THE TARGET TELEPHONE NUMBER IN THE XXX-XXX-XXXX FORMAT
  • SPECIFIC DATE(S) FOR WHICH INFORMATION IS BEIGN REQUESTED

*Please note: We require a response email address with all requests, including formal legal process.

A reply may be rejected or delayed if not all information is provided.

For service of legal process for non-civil matters: Email: lawenforcement@questblue.com (preferred method)

QuestBlue

Custodian of Records

1947 Evans Rd

Cary, NC 27513

For service of legal process for all civil matters: Please serve us via our Registered Agent on file

 

URS AGENTS INC.

1100 H Street NW

Suite 840

Washington DC 20005

IF YOU ARE A MEMBER OF THE GENERAL PUBLIC WITH A CONCERN REGARDING A QUESTBLUE PHONE NUMBER:

PLEASE NOTE: THE LEGAL COMPLIANCE TEAM IS NOT ABLE TO RESPOND TO INQUIRIES FROM MEMBERS OF THE GENERAL PUBLIC.

QuestBlue has established a process to investigate potential Acceptable Use Policy matters.  Please contact via email at inquiry@questblue.com for matters in this category.

Additionally, your concern may be a matter for law enforcement and we encourage you to work with them directly as it may be appropriate.