Terms of Service Agreement
This site is owned and operated by QuestBlue Systems, Inc (“we”, “us”, “our” or “QuestBlue”). QuestBlue Systems, Inc provides its services to you (“Customer”, “you” or “end user”) subject to the following conditions.
If you visit or shop at our website or any other affiliated websites, you affirmatively accept the following conditions. Continued use of the site constitutes the affirmative agreement to these terms and conditions.
QuestBlue reserves the right to change the terms, conditions and notices under which the QuestBlue sites and services are offered, including but not limited to the charges associated with the use of the QuestBlue Systems sites and services. You may request an updated Terms and Conditions at any time. You can also check this page 24 hours a day for updates.
1. Electronic Communications
1.1. When you visit QuestBlue’s websites or send an Email to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by Email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
2. Copyright
2.1. All content on this site, such as text, graphics, logos, button icons, images, data compilations and software, is the property of QuestBlue and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of QuestBlue and is protected by international copyright laws. All software used on this site is the property of QuestBlue and is protected by international copyright laws.
3. Services & Conditions
3.3. QuestBlue provides prepaid services with limited exceptions based on volume. You must keep a positive balance to retain services with QuestBlue. You must pay all negative balances immediately. In the event of a security breach on customer equipment and auto refill is set to No, QuestBlue will collect the cost of these call immediately when an account is negative. Customer always agrees to keep a positive balance in customer’s account and agrees to pay the rate in which the customer signed up for to US destinations and International destinations. Customer agrees to pay any and all charges that customer incurs while using QuestBlue’s service.
3.5. QuestBlue services are not unlimited channels inbound/outbound. If you wish to discuss channel limits, please contact support for this restriction and it is on a trunk by trunk basis. If you exceed the Short Call Duration limits on a particular day, additional charges can be applied to your account as carrier recovery fees for CCRF – SCD should not exceed 10% of your calls before a $0.01 (one penny) USD fee per call over 10%. Customer is responsible to contact QuestBlue with any questions.
3.7. Any call placed to Directory Assistance (411, 1-XXX-555-1212) including Toll Free numbers (1-800-555-1212) will incur a per call charge noted in your rates section as the call will be routed to our National Directory Assistance call center.
3.8. At QuestBlue’s sole discretion, you may incur a port away fee for any DID number(s) leaving QuestBlue’s network as this is a pass-through charge from QuestBlue’s underlying carrier(s). Port away fees are common on most carriers and not in our control. Additionally, cancelled and deleted DIDs (telephone numbers) that are removed with less than 5 months of usage will automatically incur a fee based on the DID cost X the remaining months to equal 5 months.
3.9. All calls placed through QuestBlue’s to network to US48/CA destinations are billed at 15 second increments unless otherwise stated or arranged. Calls received in QuestBlue’s network will be considered Origination and equal to 60 seconds for the first minute then 15 second rounding after that.
3.10. Use of QuestBlue’s services for telemarketing, broadcast faxing, delivery of unauthorized or unsolicited advertising, promotional materials against state or federal law is not allowed. QuestBlue does not engage with foreign Contact Centers/ CC traffic. QuestBlue explicitly allows connectivity for Enterprise, Resale MSP and Channel only. If you are seeking non US CC/Wholesale traffic an account is denied.
3.11. Customer agrees to the exclusive jurisdiction of the courts of Wake County in the state of North Carolina in the United States of America for any and all legal matters. Important information for members of law enforcement including other persons acting in an official capacity on behalf of federal, state or local governments. As a courtesy, we offer to verify if target telephone numbers are on the QuestBlue network for members of law enforcement without legal process. If a target number is assigned to a customer of ours, we are frequently able to provide that customer’s legal compliance information without formal legal process; this courtesy is offered in order to save members of law enforcement the step of first serving us when in fact such legal process must ultimately be served regarding our customer, then law enforcement would make its own independent assessment of the request, including, without limitation, any subpoena subsequently delivered.
3.12. Violation of any state or federal laws or laws for any other competent jurisdiction may result in immediate account termination and/or disconnection of the offending service. This is inclusive of multiple AUP issues, or ITG reports on your account from up or down-stream partners.
3.13. QuestBlue reserves the right to terminate service at any time with or without notice; especially if Customer is found to be in violation of QuestBlue’s Terms & Conditions. You agree that QuestBlue shall not be liable to you or to any third party for any modification, suspension or discontinuance of service.
3.14. Due to the nature of this industry and high credit card fraud rate, QuestBlue Systems reserves the right to request the following documentation for verification purposes; A copy of the credit card used to establish the account along with valid photo identification such as a Passport, Driver’s License or other Government issued identification.
3.14.5 Use of QuestBlue’s services for outbound termination will require a whitelist of telephone numbers matching your SIP Trunk. This is automatic when you route your telephone number to your trunk. Non QuestBlue telephone numbers will be approved on a case by case basis. QuestBlue strictly adheres to the ITG / RMD programs and actively works towards combating unwanted robo-calls.
4. Product Configuration
4.2. We do provide sample configuration for QuBePBX cloud platform and standard SIP settings for use with Softphones which is easily accessible on the support page within our customer user portal. The sample configuration provided will not assist with internal routing, extension logic or calling plans. It is the end user’s responsibility to properly configure their servers and or devices for use with QuestBlue Systems services.
5. Refund Policy
5.1. We offer full refunds on remaining pre-paid balance upon request for all payments made within 30 days. We do not offer refunds for monthly subscriptions such as Local DID’s or Toll Free numbers. There will be no refunds for one-time/setup fees. (custom toll free numbers) Any refund requests made after 30 days of transaction date will remain on the account as a prepaid credit. This credit expires after 90 additional days. Refunds are not provided on calls made from your equipment. Once calls are made to the PSTN (Public Switched Telephone Network) they are charged against your account and not available for refund or credit. Reminder that you should SECURE your equipment to prevent public access and security breaches. QuestBlue cannot offer assistance in making sure your equipment is secure to prevent it from being accessed by unauthorized users. This is the responsibility of the user. In conclusion of the Refund Policy: QuestBlue does not provide refunds for calls processed. As a user of the customer portal I Agree to the Terms and Conditions as stated, you agree that you are responsible for all calling traffic in your account. If you have questions, do not continue for service and contact our presales team at +1-919-443-1617
6. Site Policies, Modification & Severability
7. General Complaints
7.1. Please send reports of activity in violation of these Terms & Conditions to operations@questblue.com. QuestBlue will reasonably investigate incidents involving such violations. QuestBlue may involve and will cooperate with law enforcement officials as needed. This includes providing personally identifiable account and personal information collected during your use of QuestBlue services. Violations may involve criminal and civil liability or a basic inquiry.
e911 Terms & Conditions
Definitions
Due to recent pursuant FCC rulings and regulations, all customers who are using QuestBlue Systems services as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one of their DIDs used for outbound calling.
Due to the nature and instability of VoIP networks, we cannot and do not guarantee your emergency call will complete. Loss of power, Internet access and or several other conditions may cause 911 to be inoperable. We have no control over those types of situations therefore are not held liable. QuestBlue will do everything within their power to prevent service outages within its network.
Definitions
911 – Emergency call service typically used for delivering emergency calls to a public safety access point.
PSAP – Public Safety Answering Point
VoIP – Voice over IP