Enhanced 911

RELIABLE & ACCURATE E911 SERVICES POWERED BY OUR RESTful API

Features

Why QuestBlue E911?

Location Accuracy

No matter the device or Geo, our priority is to ensure the location of the 911 call is accurate every time

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Precise Routing

QuestBlue ensures that your 911 calls are quickly routed to the appropriate call center to ensure fast response times

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PSAP Compliant

QuestBlue meets regulatory expectations by connecting calls to 6000+ PSAPs in the U.S. & Canada

Configure & Verify with 933 Testing

With QuestBlue’s 933 Testing solution, you can practice, test, and validate

your E-911 services to ensure it was properly configured.

Get Started in 4 Easy Steps

Step 1

Navigate to your DID Dashboard, located the DID you wish to activate E911 services on by selecting ‘EDIT’

Step 2

In the ‘EDIT’ view of the DID, you will see the e911 status of the DID/ Activate it and confirm the address is correct. Click ‘SAVE’

Step 3

In your PBX, prepare an Outbound Route for 911 and 933, and be sure to route it to your sbc.questblue.com SIP Trunk

Step 4

Confirm the outbound call ID of the Extension or PBX global rule is set for the Caller ID matching the DID you activated 911 services for

FAQ

Frequently Asked E911 Questions

How do I manage my VoIP e911?

All e911 services are either configured via our 100% automated user portal or API. This is a real-time application to ensure proper provisioning.

How do we validate the address?

Our validation is based on your submitted postal address along with the next step of adding a geo-code x/y coordinate for each record, providing a confirmation upon successful validation. 

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Do I still have e911 if my Internet is out?

No, the delivery of your 911 call depends on multiple items to be in working order. Internet, electricity to power your device, major area Internet outages can also affect the delivery of your call. It is important to always have an alternate way to dial 911, perhaps from a cell phone when it is a life and death emergency situation is a good substitute and you should be prepared to provide your physical location when dialing from your cell to allow the operator to dispatch quickly when required.

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What is next with QuestBlue and e911?

QuestBlue prides itself on being a leader in NG911. Because our system is NG911 ready and consistent with NENA standards, we are able to interface with NG911 systems as they are deployed around the country.

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How do we validate the address?

Our validation is based on your submitted postal address along with the next step of adding a geo-code x/y coordinate for each record, providing a confirmation upon successful validation. 

What if my address responds with No Records Found (NRF)?

We notify customers of NRF alerts upon submission immediately. Next QuestBlue will work with PSAPs and Carriers connected to the service location. Carriers will have 48 hours to confirm the address or release the record back to the customer for an update. In the event that the carrier doesn’t do this, we will work on your behalf to resolve the issue.

Does QuestBlue offer automatic location information (ALI)

Yes, QuestBlue offers all those services to ensure local exchange carriers meet all of the 911 requirements.

Real Customers. Real Results.

 

“The Longer I use QuestBlue, the more I like this company and how much they care about the customer and doing it right. I have had the opportunity to work with several of the staff & support members, and I will say they are extremely knowledgeable about what they do.”

Christopher Cutshaw

“QuestBlue is the gold standard of VoIP services. We have NEVER been down. We build command vehicles for Emergency Responders, Police, Fire, and Military Agencies. We use QuestBlue because our communication needs are an absolute priority during natural disasters & major events.”

Director of IT Services

“At QuestBlue, they actually answer the phone and I have not had one issue with the process and their portal is better. Since my move, I found the QuestBlue Portal to be easier, faster and all for a lower cost.” 

Darlene C.

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